Privacy Policy

This Privacy Policy explains how iBooking.tn ("we", "us", "our") collects, uses, stores, and protects your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable data protection laws.

By using our website, booking our services, or communicating with us, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controller

iBooking.tn
Legal Form: SARL
Address: Tunis, Tunisia
Email: contact@ibooking.tn
Phone: +216 98 50 16 98

iBooking.tn acts as the Data Controller for the personal data processed under this Privacy Policy.

2. Personal Data We Collect

2.1 Identification & Contact Data

• Full name
• Email address
• Phone number
• Postal address

2.2 Booking & Travel Information

• Travel itineraries
• Flight, hotel, and transport details
• Special requests (dietary, accessibility, or medical needs if voluntarily provided)

2.3 Payment & Billing Data

• Billing address
• Payment method details (processed by secure payment providers)

2.4 Technical & Usage Data

• IP address
• Browser type and version
• Device information
• Website usage data (cookies and similar technologies)

3. Legal Basis for Processing

• Contractual necessity
• Legal obligations
• Your consent
• Legitimate interests (service improvement, security, fraud prevention)

4. Purposes of Processing

• Managing travel bookings and reservations
• Customer communication and support
• Payment processing and invoicing
• Legal and regulatory compliance
• Marketing communications (with consent)
• Website and service improvement

5. Data Sharing & Disclosure

We may share your data with trusted third parties such as airlines, hotels, tour operators, payment providers, IT service providers, and public authorities when legally required.

6. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as adequacy decisions or Standard Contractual Clauses (SCCs).

7. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations.

• Booking and accounting data: up to 7 years
• Marketing data: until consent is withdrawn

8. Your Rights Under GDPR

• Right of access
• Right to rectification
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent at any time

To exercise your rights, please contact us at contact@ibooking.tn.

9. Cookies

We use cookies and similar technologies to ensure proper website functionality, analyze traffic, and improve user experience. You can manage cookies via your browser settings. Please refer to our Cookie Policy for more details.

10. Data Security

We apply appropriate technical and organizational security measures to protect your personal data. However, no internet transmission is completely secure.

11. Children’s Data

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children without parental consent.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated revision date.

13. Contact

If you have any questions about this Privacy Policy or our data practices, please contact:

iBooking.tn
Address: Tunis, Tunisia
Email: contact@ibooking.tn
Phone: +216 98 50 16 98